You can contact Access Bank customer care via the helplines, email, or on the live chat. This guide will show you how to do just that.
Every day, customers face one problem or the other. Therefore every bank must provide adequate means of getting support.
As it stands, Access Bank appears to be doing extremely well in that department.
You can choose any option to launch a complaint, depending on your preference and the urgency at which you need help.
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Access Bank customer care phone number
One of the quickest ways of receiving help is by calling any of the helplines.
The phone numbers are:
- +234 1- 2712005-7
- +234 1- 2802500
- 07002255222377
However, you must take note that those numbers are not toll-free. In other words, you’ll be charged based on your ISP rates.
Due to this, I don’t find calling the Access Bank customer care phone number convenient for an average customer.
Keep reading to discover my favorite way of contacting customer service.
Access Bank customer care email
To receive help via email, then you need to forward your complaints or enquiries to [email protected].
Alternatively, visit the contact us page and fill the form there. Enter your name and email address while doing so.
A customer care representative will get to you soonest, depending on how busy that day is.
Access Bank online chat / live chat
To get help via live chat / online chat isn’t so difficult. Here’s how to go about it:
- Visit the live chat portal
- Fill the form and submit
- Wait to be connected to a customer care representative
Note: There’s no specific wait time. Everything depends on how busy that day is and how many people are before you in the queue.
Overall, the wait time shouldn’t be so long.
As a matter of fact, I find the live chat the most convenient way to contact support.
It’s better compared to calls where you’ll have to spend quite a lot to speak with a representative.
Access Bank Whatsapp, Facebook, Twitter
Sorry! The bank doesn’t provide a means for contacting support via Whatsapp. Try other any of the social platforms below.
To get support via twitter, then you need to tweet @accessbank_help. The customer care Twitter handle is very active. You will receive a reply within a few minutes.
You can forward your complaints or enquiries to the official Access Bank Facebook page. You’ll receive a reply to your message within a few minutes.
Support you can get from Access Bank customer care
- Information on Access Bank products and services.
- Account balance enquiry and request for a statement of account.
- Issues related to ATM card transaction
- ATM card block request
- Enquiries on online banking services
- Request for online/mobile banking password reset
- Validation and invalidation of cheque transactions.
- Complaints and enquiries regarding Access Bank products and services.
Read also:
- Access Bank Airtime Recharge Code: How to Buy Airtime (USSD)
- Access Bank Transfer Code: How to Send Money Using Your Phone
- Download Access Bank Mobile Banking application now