You can get in touch with Ecobank customer care via phone call, live chat, email or the social platform. In this guide you’ll learn how to contact an Ecobank representative without stress.
Ecobank boasts millions of customers within Nigeria and several other African countries. Needless to say, a bank with such a large customer base must provide adequate support.
As it stands, Eco meets the need of their numerous customers. But the problem is, not too many people know how to get help without having to visit the bank. Since you’re here, you will know how to get the support you’re looking for without stress.
Ecobank customer care phone number
One of the easiest ways to get help without visiting an Ecobank branch is by calling the customer care helpline using 0700 500 0000.
The above phone number is, however, not toll free. In other words, you have to pay for every second spent on the call.
Although using the helpline is a fast way to get help, many customers wouldn’t fancy it so much.
People who need to solve very little problems wouldn’t want to spend so much to do that.
If you don’t find calling the phone number above convenient, keep reading to discover other alternative ways to get help.
Ecobank customer care email address
To get help via email, forward your complaints or enquiries to [email protected] You’ll receive a feedback as soon as possible, depending on how busy the representatives are.
Alternatively, you can visit Ecobank contact us page and fill the contact form right there.
There you have the option to enter your email address and select the area you need help with.
Ecobank customer care live chat
As a matter of fact, the customer care live chat happens to be my personal favorite. If you have steady internet connection, the you don’t have to spend so much money calling the customer care phone number above.
To get support through a live chat session, visit the contact us page and click on “live chat”.
Afterwards, fill the live chat form with the information applicable to you and click on the chat now button.
Make sure you select the country you live in before clicking on start chatting.
As for the wait time, we can’t tell how long you have to wait before a customer care representative starts chatting with you. The wait time depends on how many people are on queue to get a chat.
You can send your messages to the official Facebook address of Ecobank using https://www.facebook.com/Ecobank.Panafricanbank/. Make sure you provide detailed information regarding whatsoever complaints you have. You will receive a feedback regarding how to go about it.
You can tweet your complaints to the official Twitter hand of Ecobank using https://twitter.com/groupecobank. You will receive a feedback as soon as possible.
The bank doesn’t provide an option for customers to get support via Whatsapp.
We hope with our guide, you’re now able to properly contact Ecobank customer care.
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