You can contact Fidelity Bank customer care via phone call, email, live chat, Whatsapp and more. In this guide, you’ll learn how to do just that.
Customers face one problem or the other on a daily basis. As a result, every bank needs to provide adequate means of getting support. Fidelity Bank appears to be doing extremely well in that area.
You can choose any option to launch a complaint, depending on your preference and the urgency at which you need help.
Also, I’ll disclose my most preferred way to contact Fidelity Bank customer care. It would be left for you to choose, depending on how hastily you need help.
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Fidelity Bank customer care phone number
The financial institution provides 1 helpline / contact number customers can call 24/7. To speak with a representative dial 01-448-5252
Note: The above line is not toll-free. In other words, you’ll get charged as per your ISP call rate. Therefore, you must make sure you have enough credit on your line before calling that number.
Personally, I do not really fancy the use of that help line since there are other nice alternatives. Keep reading to discover them.
Fidelity Bank customer care live chat
To chat live with a customer care representative online, visit the official chat portal. After visiting the chat portal, you’ll be required to fill in your Full Name and click on the chat now button on the screen.
You will need to wait for a few minutes before a customer care representative attends to you. Basically, the wait time depends on the number of people on queue to get a live chat.
Fidelity Bank customer care email address
To receive help via email, forward your enquiries, complaints and requests to [email protected]
The email address is available 24/7 a week, holidays and weekends inclusive.
Within a few minutes or hours — depending on how many people are on queue for help — you will receive an email in response to your email.
Fidelity Bank customer care support via social platforms
To receive assistance via Whatsapp, send your messages to +2349030005252.
To get started, simply save that number on your phone as Fidelity Bank Whatsapp. Afterwards, you’ll see the support whatsapp account among your list of contacts.
Send messages to the official Facebook page of the Bank, and within a few minutes you’ll get a reply from an agent. The Facebook support is available to all existing and prospective customers.
Tweet at Fidelity Bank support to receive help via Twitter anytime, any day. You’ll receive a response from a representative as soon as it’s your turn. Wait time depends on how busy that day and time is.
Things Fidelity Bank support can help you with:
- Credit card monitoring
- Provide status report on failed card related transactions
- Confirmation of ATM/Internet banking requests from customers daily
- Daily calls to PoS merchants to check on machine status and reasons for low usage.
- Carry out open commands for closed ATM machines hourly
- Monitor progress status of escalated enquiries/complaints along predetermined TAT, and at the same time providing feedback to customers at every turn.
- Conduct mini Customer Satisfaction Surveys upon request
- Provide feedback from customers for products and service improvements.
- Reactivation of Dormant account for branches on request
- Cross-sell various products and services to customers
- Mystery shopping exercises on request of customers
Post Summary
Use the following information to contact Fidelity Bank customer care:
Phone number: 01-448-5252
Email address: [email protected]
Live chat: https://livehelp.fidelitybank.ng/Chat/CPChatHome.htm
Whatsapp: +2349030005252
Facebook: https://www.facebook.com/FidelityBankplc/
Twitter: https://twitter.com/fidelitybankplc
Read also:
- Fidelity Bank Money Transfer code: for inter bank and intra bank transfers
- Fidelity Bank Airtime recharge code
- Download Fidelity Bank mobile app for Android, iOS, BlackBerry, & Windows.