MTN welcome back / SIM SWAP is a service that allows customers retrieve their lost, damaged or stolen MTN SIM cards. Right here you’ll learn how to do MTN welcome back this year, and all the bonuses and benefits you stand to enjoy.
In the past, it was possible to do MTN welcome back from home. All you would have had to do was buy a welcome back pack and follow the instructions on MTN selfcare portal.
In recent times, however, the steps involved are somewhat strenuous; there’s no means for you to do it from home anymore.
Notwithstanding, you will not face any difficulties if you follow the information this guide provides.
How to do MTN welcome back / SIM swap in Nigeria
Step 1. Visit any MTN service point near you
Step 2. Approach the customer care representative there and tell them you’re interested in having a SIM swap / welcome back
Step 3. Complete the welcome back form and provide all valid documents when you’re asked to do so.
Step 4. Wait till your information is verified, and get your new SIM afterwards.
You might be wondering what documents you need to provide during MTN SIM Swap; keep reading to find out.
Requirements for retrieving MTN SIM:
To retrieve your stolen, lost or damaged MTN SIM, you must be able to provide the following information and / or documents:
- Provide the pack of your lost SIM. Alternatively, present a sworn affidavit attesting to ownership and loss (that’s if you can’t find your SIM pack).
- You must be able to provide at least three (3) frequently-called numbers
- Provide details of your last recharge activities, upon the demand of the customer care agent attending to you.
- You must be able to present a valid means of Identification, like: International Passport, Driver’s License, National ID Card, Voters Identification Card (NIN slips are also accepted).
My girlfriend recently complained that her NIN slip was rejected at the centre where she went for a SIM Swap in Abakaliki. My response was, the customer care must have been totally clueless or a new employee who clearly didn’t know the requirements.
The requirements listed above was extracted from the official website of MTN Nigeria. Which means MTN accepts NIN slip as a means of identification.
Aside from SIM swap, your NIN slip is a valid means of identification anywhere, any time and any day.
How much does it cost to do MTN welcome back / SIM Swap?
Currently, the cost of doing welcome back is 1000 naira only. If you do it in an official MTN store, you’ll receive a welcome back credit worth 800 naira. If you use a third-party, you may not enjoy that benefit. That’s why it’s much better to use an MTN store.
MTN stores are located in all the 36 states of Nigeria and the Federal Capital Territory.