Is your DStv not working after you made payment? You have nothing to worry about because in this guide we’ll show you how to reset your DStv smartcard after renewing your subscription.
One of our fans recently sent us a message saying “I renewed my subscription yet DStv is only showing me channel 100 (dish).”
DStv is without doubt the leading cable TV provider in Nigeria and several African countries. However, being the leader in the game doesn’t gurantee zero errors.
From time-to-time customers face certain errors displayed on their screens. And as the case may be, the most popular error among subscribers of this giant satelite TV provider is that payment confirmation propagates slowly.
But sincerly, payment information now propagates a lot faster compared to years back.
There are several ocassions whereby it didn’t take up to one minute after I renewed my subscription before all the stations started working.
On the other hands, there are moments when I waited for nearly one hour before my stations began to work.
Nowadays, whenever I notice a delay all I do is reset my account using several simple methods.
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4 Easy ways to reset your DStv decoder after making payment
Note: Before carrying on with any of the steps below, make sure your decoder is on and that the smartcard in it.
1. Reset your DStv decoder using SMS
After making payment and you wish to reset your decoder using SMS, send “RESET Smartcard number” to 30333 for Nigeria. For example, if your smartcard number is 1234567890, then send “RESET 1234567890” to 30333 (without the quotes).
Although the SMS format is the same for other African countries, the number to which you’ll send the message to vary from country to country.
For instance, Ghanaians are supposed to send “Reset Smartcard no” to 1779.
Below are some African countries along with the numbers to which they are supposed to send “Reset Smartcard number” to.
- Angola: 43788
- Botswana: 1771
- Ethiopia: 8881
- Kenya: 22788
- Liberia: 1270
- Malawi: 53788
- Mozambique: 93788
- Namibia: 3788
- Tanzania: 15727
- Uganda: 6060
- Zambia: 4333
- Zimbabwe: 33788
2. Reset DStv decoder online
- Visit DStv selfcare portal for fixing errors
- Enter your smartcard number and select E16 error
- Enter the recaptcha text and click on “Fix Error”.
After completing the steps above, give it a few minutes and all your channels will begin to work.
Also read: How to fix common errors on DStv.
3. Reset your Decoder using USSD
- Dial *288*2 and select 1 for DStv
- Enter your smartcard number and surname to confirm your account
- Select the option that says fix errors
- Select the option for “E16 error” and confirm your operation.
4. Reset decoder manually
- On your front panel of the decoder, press and hold both the “Reset” and “Standby” buttons at the same time.
- After the letters “dL” will appear on the display panel, press and hold “TV/Audio” and the “P+” button and the same time.
- Do that untill a message saying “done” appears on the display panel.
The above steps automatically resets your decoder after you make payment. Note: For now those buttons are not on Explora decoders.
Pay attention>> How to replace a damaged or lost DStv romote control