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Stanbic IBTC Bank Customer Care Phone Number, Email Address, Chat

By
Matt Stephens
-
22
Stanbic IBTC Bank logo

Follow this guide to contact Stanbic IBTC Bank customer care via the official phone numbers, live chat portal or email address.

Stanbic IBTC Bank Ltd, subsidiary of Stanbic IBTC Holdings, is one of the CBN-licenced commercial banks in Nigeria.

Founded in 1989, the bank boasts millions of customers nationwide who are constantly faced with transaction several issues.

As a result, Stanbic IBTC Bank launched several ways to contact one of its representatives without leaving your house.

Stanbic IBTC Bank customer care phone number

To get support over a phone call with a Stanbic IBTC bank customer care representative call any of the following lines:

  • General enquiries: +234 1 422 2222.
  • Fraud cases: +234 1 4227777

The support phone number is available 24 hours daily, from Mondays to Fridays.

You must take note that those lines are not toll-free. In other words, you will need to have enough credit to pay for every second/minute you spend on the call.

And as we all know, some network providers in Nigeria offer very expensive call rates to landlines. Therefore it is not advisable to use the phone numbers if you don’t have enough credit.

Stanbic IBTC Bank customer care email address

To receive support via email, forward your inquiries, requests or complaints to customercarenigeria@stanbicibtc.com. If you intend to treat fraud related cases, then send your email to fraud@stanbicibtc.com.

There’s no specific wait-time for replies from a customer care representatives. But typically they reply within 24 hours of your initial contact.

The email address is available every day of the week.

Stanbic IBTC customer care live chat

To chat with a Stanbic IBTC bank customer care representative, get in touch with using the official Twitter handle or official Facebook page.

Live Chat provides a good alternative for anyone who’s not willing to waste money on voice calls. And in most cases, you should receive a response within a few minutes.

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22 COMMENTS

  1. I was a member of oyo state immunization, your bank send a code to me to received my money, but i lost the code, please i need the code back, my phone number is 080 7963 0295. my name is Blessing Jacob,

  2. I sent an email requsting for letter of introduction fomat requireby the bank for loan application .iam yet to recieve a response

  3. I bought a product using my stanbicIBTC ATM card to pay then the transaction was declined and my account was still debited, what should i do to get my account credited back?

  4. I have been struggling to chat with someone online and its not going. I just bought air time, was debuted but no credit on my phone

  5. I need help on my mobile banking, its been saying; YO ALREADY HAVE THE MAX ALLOWED ACTIVE DEVICES TIED TO YOUR PROFILE.PLS RELEASE ONE OF YOUR ACTIVE DEVICES B4 YOU CAN USE THIS DEVICE. I need help on the above pls

  6. Have been calling your customer service care for over an hour now and they are not responding,just wasting my credit,i need to know if there’s any free lines to call

  8. Pls I want to complain, I have money in my account but I cannot use it, even I don’t receive text messages anymore

  11. My husband gave me his ATM card for the private banking & my wallet was stolen from the church this morning. What can we do. I did not write the pin anywhere in my wallet but he told me while ago that the thief have started using the card. He cannot remember the account number off hand. He must get to the office tomorrow before he can check his cheque book. In the interim what can we do. Thank you

    • Hi Folashayo, we advise you send an email to Stanbic IBTC customer care using fraud@stanbicibtc.com or customercarenigeria@stanbicibtc.com , since sending an email is the only option during weekends. And as for not knowing your account number, I’m not sure if you’ll get the response you desire, except you’re able to provide other information (maybe BVN) that will be used to know your account details and henceforth block the ATM Card. Furthermore, if you have stanbic IBTC mobile app, you can block your ATM card right there, so as to avoid potential loss of money.

  12. My name is tope ajayi am complaints that I can collected money on my bank why seen One months my number 08139299221

  13. Good Evening sir, am by name Oghara Efetobore Akpomedaye with Access account number

    0006118486. l make a transfer of #58,000.00 to Stanbic IBTC Bank account with name 1 TO 100 PERCENT COMMUNICATION and account number 0014354664 using Mobile apps on Thursday April 18, 2019 by 1:24pm. The money has been debited from my access account but not credited to the above stanbic account.

    please use your good office to reverse back to my account.

    Regards

    Oghara Efetobore Akpomedaye

    • Please, the comment section of this post is not the appropriate place to relay your complaints, since we’re not in any way affiliated with Stanbic IBTC. Read and digest the above post properly so that you’ll be able to relay your complaints.

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