Home ✔Naija HB Special UBA Customer Care Phone Number, Live Chat, Email & Whatsapp

UBA Customer Care Phone Number, Live Chat, Email & Whatsapp

By
Matt Stephens
-
59
UBA customer care /support center / customer fulfilment center

This guide will show you how to contact UBA customer care via live chat, phone number, email or Whatsapp.

United Bank for Africa, popularly called UBA, is one of the biggest banks in the African continent.

The financial giant boast customers in several West African countries and beyond.

For a bank with so much customer base, providing adequate means of contacting a customer care agent is a necessity. 

Thank goodness, UBA has so far not fallen short of providing customers with all the needed means of receiving assistance.

Depending on your preference, we believe all of the optional ways to get help are highly effective.

UBA customer care phone number

To get help via a phone call, you can dial any of the following numbers:

  • +23416319822
  • +234 7002255 822 
  • +234 1 280 8822

Take note that the numbers above are not toll-free. In other words, you’ll get charged depending on your ISP.

The call rate is a bit high IMO, so I’d say I don’t fancy using UBA customer care phone numbers. 

However, you will definitely get the support you seek if you dial any of those numbers.

UBA customer care live chat / online chat 

One of the best ways to get quick help is via the live chat. On the live chat portal, all you have to do is fill in your full name, email address, phone number and click on submit.

After clicking on submit, you’ll get connected to a customer care representative within a few minutes.

Alternatively, you can use the UBA live video chat to speak face to face with a customer care representative. 

On the UBA customer service page, locate and click on video chat.

Enter your full name, phone number, email and click on continue. A customer care representative will attend to you within a few minutes.

UBA customer care email address

To make complaints, kindly send an email to cfc@ubagroup.com 

UBA customer care on Whatsapp, Twitter and Facebook

Whatsapp

UBA doesn’t provide direct help on Whatsapp; however, it has robotic support, Leo, which can help you complete the following transactions:

  • Bank Transfer
  • Airtime Top-up
  • Balance enquiry
  • Bills Payment
  • PIN management
  • Customer care access

Twitter

You can direct all your complaints to a customer care rep on Twitter by visiting twitter.com/ubacares.

Facebook

You can drop your request or complaint messages on UBA Facebook page. A customer care representative will respond to you depending on how busy that period is.

Read also:

RELATED ARTICLES

59 COMMENTS

  1. I want to transfer from my bank account but I can't, it will just be writing non sense like USSD code running. Please I need urgent help.
    2) I want to add another phone number to to my UBA account

  2. GOOD EVENING I DID A TRANSACTION FROM THE PLACE I WORK RICHWAY MICROFINANCE BANK MOBILE APP, MY ACCOUNT WAS DEBITED AND THERE AND I WAS NOT CREDITED ON MY UBA ACCOUNT

  3. Please i have been trying to use my ATM on Facebook ads promotion, but is telling me my card has be declind i contact my customers card can u help me resolve this issues

  6. Please I need to open dollar account but they give me reference form to find the facing who get current account but this things is difficult to me I don’t have any body who get current account but I get people who get salary account I don’t know how I will do now

  9. Please 2000 reducted inside my account and again load 1000 Naira card inside my phone number and is not reflect please why

  10. I changed my bank number for some days now and I haven’t been able to receive an alert…. And I need to do some mobile transactions cause I lost the bank number I used in registering the account… .please attention is needed

    • Hi Gift, sometimes they delay in implementing those changes. If you are in a hurry and still haven’t noticed the change just contact them online again to remind them.

  11. Good afternoon am on Monday 3rd 06 2019 I withdraw 10.000 Naira from Unity bank ATM at kosofe branch. The ATM debited me and dint dispense me money. And till now the money has not been sent back to my account. Thanks

  13. I was trying to transfer money from my account to another on my uba mobile app but it seem i have been block. It showing me smtin like ” your accoumt have been restricted and you av been directed to uba customer care or enter…. Cfc@ubagroup. Pls hlp me to correct it . 1007606790

  14. Hi, lost Uba account number ,Pls can you send me the account number.
    Thanks so much

  15. Pls I was duped today of 15000 and the money was sent to a Uba bank account.
    Please send what can I do to get my money back.

  16. PLEASE I LOST UBA PHONE NUMBER , BUT I HAVE MY EMAIL ACCOUNT ALERT , BUT I NEED TO CHANGE THE NUMBER AND AGAIN LIKE TO GET A MASTER CARD WHAT DO I DO PLEASE

  17. Enter your comment e…i oppen my account last have not my account number pls whar is delaying

  18. Please I check my account this morning find out that 4000 naira is debit from my account please what should I do…

  19. 10,000.00 was transfered to me on the 19th may 2019 but have not seen the money neither fo i see the alert.

  20. please i lost my account and magic number which i open on line and i need it how can i do

  21. I AM OLUSEGUN, I WAS DUPED YEYESTERDAY THROUGH A WRONG TRANSACTION FROM MY GTBANK ACCOUNT INTO ONE OF YOUR ACCOUNT HOLDER 2108849716, KADIRI BRAIMAH SHAGARI OF 50,OOO NAIRA. HE HAS REFUSED TO REFUND IT. PLEASE YOUR URGENT INTERVENTINEEDEDNEEDED. THANKS.

  22. Right now, am so pissed.. I’ve sent multiple email to you guys, no reply, tried tge stupid live chat, no body came up to chat with me..don’t even get me started on the stupid customer care lines,either one is switched off, or ur will just be ringing ooo and no-one will answer… I don’t understand, if you guys are not in service again let us know so we can move to a different back abi whts all this nonsense

  23. Angry customer? this useless bank called UBA is scam,imagine i bought data from my acct and they debited but didn’t see the data so at first i thought it was network so when i didn’t see throughout the night i tried again in the morning (2times)and same thing happened,and this is not just happening there was a time they removed 5k from my acct with no good excuse when i speak with their customer care……I’m not using this useless bank again, am choked and God will judge for doing this and being so mean to your customers cause i know I’m not the only person that experience this……how can 1500 just go like that with no good reasons ?

    • Hi Omowumi, sorry for the money you lost. I want you to know that it’s hard to see a bank in Nigeria where you wouldn’t face such challenges at some points. If you’re really interested in getting your money back, I advise you contact customer care using the live chat, and make sure you explain in details what happened and the date of your transactions. Good luck on that.

  24. Good evening, I have issue with my ATM card on the 15/04/19 around 9.07am i withdraw 20000 from my account the machine debted me without paying me at 1st Bank Agric branch and on the 16/04/19 i went to UBA branch at Anthony to lodge the complain and i called the customer care 232 and i explained to the that picked the call and she said i gave them till 23/04/19 up till now the money have not reverse back.

    • I advise you use the live chat portal to connect with a UBA customer care representative again, reminding them of the complaint you lodged. You will get your money back, hopefully.

  25. I tansfer money to my airtel line and the money is not in my airtel line. Airtel have sent me a message confirming DAT the money is not with them. So please I need uba bank to please send the money back to my account. The money I transfer was 3000 naira, my account number is 2047619676

  26. I’M UBA CUSTOMRE, I’M AYOADE TOHEEB ADUFE, I’M HERE TO ASK FOR MY MONEY YOU’RE DEBIT FROM MY ACCOUNT AND SINCE THE DAY OF APRIL 09 2019 AT THE TIME BY 10 ; 14 IN THE MORNING YOU HAVE NEVER RETURN MY MONEY BACK TO ME PLEASE IF YOU’RE NOT RETURN MY MONEY BACK TO ME I WILL TELL EVERYONE IN THIS COUNTRY ABOUT YOUR BANK I WILL RUBBISH YOUR BANK TO EVERYONE IN Txn: Debit
    Acct:2XX..18X
    Amt:NGN 10,000.00
    Desc:ATM WD @ 12324021-PLOT 4 ONA-ARA ESTATE IBAD
    Date:09-Apr-2019 10:14
    PLEASE HELP ME TO FIND OUT MY MONEY BACK TO ME THIS MY MOBILE ON 09061386250 thank you UBA

  28. Your customer care service is bad,i called your customer care number four times today and they didnt pick , u pple r wasting my airtime, on sunday i tried buying data through mobile app , i was debited three times, no money , no data, i called your customer care service to complain , i was told to wait for 24hrs, and today is wednesday , i tried to buy another data today same thing i was debited no money , no data pls look into this

  29. Good morning, I sent a mail to this address cfc@ubagroup.com buh wasn’t going through. It reply address is incorrect. Pls kindly help resolve the issues of your costumer care email. Thanks

    • Hi, that is the correct email address of UBA customer care, as stated on the official website. If it’s not working for you, kindly try another method of contacting them from the guide above.

  30. Complaint : On 5th April, I use mobile app to do money transfer. My account was debited and shows transactions successful but up to know the recipient account has not been credited. Please I need your help.

  31. Kindly remove my name as a debtor from credit bureau. I have regularised my account since Thursday last week and my name is still appearing as a credit of 735 naira on credit bureau. Please you are halting my application elsewhere.

  32. I went to withdraw money this morning they debit my account but they didn’t pay me. They write issue or switch inoperative so what can I do pls help me

    • The bank network was most likely down as at when you tried withdrawing. In most cases, the bank reverses unpaid debits within 48 hours. If that time frame has elapsed and you’ve not seen a reversal, then kindly visit any UBA branch near you or contact customer care online.

  35. Please I did a withdrew d amount of 1500*2 =#3000 via a diamond Bank POS and I was debited and d Agent wasnt credited, this happened on d 17th of March 2019..and am in need of my money bank because the agent don’t pay for the debit alert oo pls help me look into it thanks

  36. I have change my bank number and am receiving arlter
    But I want to do mobile banking that my old number is still there
    I don’t have the line anymore
    What should I do

  40. Please I want you guys to stop removing 52 Maura for card maintenance because I don’t have ATM card now and the deduction is spoiling my money please

  41. I did a withdrew d amount of 2500 via a first Bank POS and I was debited and d Agent wasnt credited, this happened on d 1st of March 2019. Please help to look into it. thanks

    • please retrieve my new account i lost it with my magic number i open it through online

Comments are closed.

©
Exit mobile version