You can get in touch with FCMB customer care via phone call, live chat, email or the social platform. In this guide you’ll learn how to contact an FCMB customer care representative without going to the bank.
FCMB commands millions of customers within Nigeria and beyond. Those customers are constantly faced with challenges of different kinds.
Not too many people know how to get help without having to visit the bank. But since you’re here, you will know how to get the support you’re looking for without leaving your house.
In fact, why spend a long time in Bank queues waiting to get support, when you can do all that from the comfort of your home?
All existing and prospective FCMB customers are serviceable in areas including:
- Account balance request
- ATM Card re-issuance
- ATM Card blocking
- Cheque book request
- Stop Cheque order
- Information on branch / ATM locations
- Information on Products and Services
- Customer feedback management (complaints, commendations and suggestions)
- Internet Banking/ Transaction password reset
- Account statement request via email
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FCMB customer care phone number
One of the fastest and easiest ways to contact an FCMB representative is by dialing one of the help lines.
Here are the phone numbers you can call to speak with a representative:
- 01-2798800
- 07003290000.
Those phone numbers operate 24 hours a day, 7 days a week and 365 days a year, including public holidays.
However, the above lines are not toll-free. In other words, you need to have enough airtime so that you’ll not run out of credit while speaking with a representative.
The fact that you have to spend money on airtime to speak with a representative complicates the whole situation, because call rates is quite high over some ISPs.
FCMB customer care email address
If you wish to get help via email, forward your complaints, requests or enquiries to [email protected]
Make sure you message is detailed and elaborate. Include relevant information like account number and location if need be.
Within a few hours, you’ll receive a message addressing whatever issues you have.
The email service is available 24 hours daily, 7 days a week, 365 days a year, including public holidays. However, you might receive late responses sometimes, due to the fact that there might be several others looking to get help via email.
FCMB customer care live chat
If you wish to contact customer care via live chat, then the bank provides several easy ways to do that. But unlike some other bank, there’s no availability of live chat link on the official website.
If you wish to get help via Whatsapp, add the following numbers to your contact list:
- (+234) 09099999814 or
- (+234) 09099999815
After adding those numbers, you can start a chat with a representative by sending a message containing whatever requests or complaints you have.
The chat service is available 24 hours a day and 7 days a week, including public holidays and weekends.
Another way to get help online via live chat is by sending your tweets to https://twitter.com/MyFCMB
The Twitter handle is available all day long, 7 days a week including public holidays.
If you’re on Facebook, then you can send messages to the official Facebook page of FCMB.
Make sure your message is clear and free from any obscurity of expression. Through that, you’ll be able to get the support you’re looking for without stress.
For now, those are the best ways to contact FCMB customer care representatives online.
Read also:
- How to download and register FCMB mobile app
- GTB recharge code: How to recharge from your GTBank account using USSD
- UBA recharge code: How to load credit from your UBA account using USSD.
- Access Bank recharge code: send money using your phone.